Warranty & Return

We grant the 24-month warranty required by law in Germany and Austria for all material and processing defects that already existed at the time of delivery. Since the "reversal of the burden of proof" occurs after six months, we voluntarily extend the period to a total of one year.

The following conditions are valid:

1) Within the warranty period, we will repair or replace the goods which has defect. If this is disproportionate, you have the right to a price reduction. This applies to all genuine parts for defects in materials and workmanship.

2) The warranty is only valid for the original owner and cannot be transferred.

3) The warranty does not cover improper assembly or installation of the product by the user, improper or negligent use, operation or modification of the product, maintenance contrary to the product maintenance instructions (e.g. lack of maintenance on the brakes), normal wear and tear , defects inherent in the normal life or life of the product, which can be replaced by the consumer, damage or defects caused by accidents.

4) A prerequisite for the warranty claim is compliance with the instructions in the operating guide.

If you received a damaged product:
Please send photos of the damaged item, packaging and shipping label to info@pastelcycles.com

I want to return a product. What should I do?
After familiarizing yourself with our return/refund policy, email us at info@pastelcycles.com. Please provide the following information:

Surname
Order number
Detailed return reason

 

Right of withdrawal

You have the right to withdraw from this contract within 30 (thirty) days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). Use the following contact details:

Holnburger & Jozsa GbR
Arenbergstrasse 9
5020 Salzburg
info@pastelcycles.com

Items excluded from revocation
All items that are manufactured individually for customers after the order has been completed are non-returnable. These are items where the colour, design, size and font or personalization such as name, slogan and/or number are specified.

 

Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

return shipment
You must return or hand over the goods to this address without undue delay and in any case no later than thirty days from the day on which you inform us of the cancellation of this contract:

Holnburger & Jozsa GbR
Arenbergstrasse 9
5020 Salzburg

The deadline is met if you send back the goods before the period of thirty days has expired. Important: You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. This means the products should not have been used outside