Shipping policy

Delivery time

It is very important to us that your pastel cycle gets to you safely and quickly. As soon as we have received your order and payment, we will run to our painter and start applying your color choice. It takes up to four weeks from painting to the final quality check. We will then immediately hand over your packed Gravel bike to our logistics partner for shipping. If we do not currently have the parts in stock, the estimated delivery time will be shown on our website.

Logistic partner and shipment tracking

As a logistics partner, we work in Austria with the Austrian Post, for deliveries to Germany with DHL and for deliveries to other EU countries with partners of the Austrian Post. The shipment is tracked by the respective logistics partner. You will receive an email as soon as the package has been accepted.
For returns or complaints please contact us at If a package is not accepted or the address was given incorrectly, the customer bears the costs for the return shipment.

Shipping costs

Austria: 40 EUR
Rest EU: 50 EUR
Switzerland: 75 EUR (incl. Customs)